return policy
Return & Refund Policy
Last Updated: October 16, 2026
At PAWRIA, we want every pet and pet parent to be happy with their purchase. If you are not completely satisfied with your order, we are here to help.
Please read our return and refund policy carefully before requesting a return.
1. Return Eligibility
We accept returns within
30 days
after your order has been delivered.To be eligible for a return:
The item must be unused and in its original condition.
The product must be in the original packaging.
You must provide proof of purchase or your order number.
The return request must be submitted within 30 days of delivery.
Due to hygiene and safety reasons, some pet products may not be eligible for return once opened or used.
2. Non-Returnable Items
For the health and safety of pets, the following items cannot be returned:
Used pet products
Opened pet food, treats, or supplements
Personalized or customized products
Clearance or final sale items
Products damaged due to improper use
If you are unsure whether your item qualifies for a return, please contact our customer service team.
3. Return Process
To start a return, please follow these steps:
Step 1:
Contact us at:
📧 support@[email protected]
Please include:
Order number
Product name
Reason for return
Photos or videos of the item (if applicable)
Step 2:
Our customer service team will review your request and provide return instructions.
Step 3:
Ship the item back according to the instructions provided.
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless:
The item arrived damaged.
The wrong item was sent.
The product has a manufacturing defect.
In these cases, we will provide assistance and cover reasonable return costs.
5. Refund Process
Once we receive and inspect your returned item, we will notify you about the refund status.
If approved:
Your refund will be processed within 5–10 business days.
The refund will be issued to your original payment method.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
6. Damaged or Incorrect Items
We sincerely apologize if your order arrives damaged or you receive the wrong product.
Please contact us within 7 days of delivery and provide:
Your order number
Photos/videos of the item
Description of the issue
We will review your request and provide a replacement or refund solution.
7. Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Orders can only be canceled before they enter the shipping process.
Once an order has been shipped, it cannot be canceled and must follow our return process.
8. Exchanges
We currently do not offer direct exchanges.
If you need a different product, size, or color, please return the original item and place a new order.
9. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
📧 support@[email protected]
Our customer service team is always happy to assist you.
Thank you for choosing
PAWRIA.
We appreciate your trust and are committed to providing the best experience for you and your pets. 🐾