Shipping Policy
Shipping Policy
Last Updated: October 16, 2026
At PAWAIR , we are committed to providing a smooth and reliable shopping experience for you and your pets. This Shipping Policy explains how we process, ship, and deliver your orders.1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Please note that orders are not processed or shipped on weekends or public holidays.
Once your order has been shipped, you will receive a confirmation email with your tracking information.
2. Shipping Time
Estimated delivery times vary depending on your location.
United States & Canada
Standard Shipping:
Processing Time: 1–3 business days
Shipping Time: 7–15 business days
United Kingdom, Europe & Australia
Standard Shipping:
Processing Time: 1–3 business days
Shipping Time: 10–20 business days
Other International Locations
Shipping times may vary depending on destination and local customs procedures.
Estimated delivery:
15–30 business days
3. Shipping Costs
Shipping fees are calculated based on your order amount, destination, and shipping method selected at checkout.
We may offer free shipping promotions from time to time. Any available shipping discounts will be displayed during checkout.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking number to monitor your package’s delivery status.
Please allow
3–7 days
for tracking information to become available after shipment.5. Customs, Duties & Taxes
For international orders, additional customs fees, import duties, or taxes may apply depending on your country's regulations.
These charges are the responsibility of the customer.
We recommend checking your local customs policies before placing an order.
6. Delayed or Lost Packages
While we do our best to ensure timely delivery, shipping delays may occur due to:
Weather conditions
Customs inspections
Carrier delays
Incorrect shipping information
If your order has not arrived within the estimated delivery timeframe, please contact us at:
📧 support@[email protected]
Our team will assist you in locating your package.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the package has already been shipped, we may not be able to change the delivery address.
Additional shipping costs caused by incorrect information may be the responsibility of the customer.
8. Contact Us
If you have any questions regarding your order or shipping, please contact us:
Email:
support@[email protected].We are always happy to help and ensure your pets receive their products safely.